Consumer Rights
Your rights as a consumer.
Dubai Best Brand is operated by PRINCE LUXURY GARMENTS TRADING LLC (Trade License No: 1285128), regulated by the Dubai Department of Economy and Tourism (DET). We are committed to upholding your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. Last updated: September 10, 2026.
Your rights under UAE law
As a consumer in the UAE, you are protected by Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations issued by Cabinet Resolution No. 66 of 2023. These laws are enforced by the UAE Ministry of Economy and, in Dubai, by the Dubai Department of Economy and Tourism (DET). PRINCE LUXURY GARMENTS TRADING LLC is fully committed to upholding your rights under this legislation.
Right to accurate information
You have the right to receive clear, accurate, and honest information about all products offered by Dubai Best Brand, including product descriptions, materials, care instructions, country of origin, and pricing. We are prohibited from making misleading statements or using deceptive marketing practices.
Right to product safety
All products sold by Dubai Best Brand must meet applicable UAE quality and safety standards. You have the right to receive products that are safe for their intended use and that match the description provided at the time of purchase.
Right to a fair price
You have the right to be informed of the total price of a product, including any applicable fees, before completing a purchase. We do not charge hidden fees. Pricing is confirmed prior to order completion.
Right to a receipt or proof of purchase
You are entitled to receive a receipt or written confirmation of your purchase. Please retain your order confirmation (received via WhatsApp or other communication) as proof of purchase for any future warranty, return, or exchange claims.
Right to return defective goods
If a product you receive is defective, damaged, or does not match its description, you have the right to request a repair, replacement, or refund in accordance with UAE Consumer Protection Law. Please notify us within 48 hours of receiving the product and provide photographic evidence of the issue. We will resolve the matter promptly and fairly.
Right to after-sales service
You have the right to reasonable after-sales support. Our team is available via WhatsApp to assist with product-related queries, delivery issues, or any post-purchase concerns. We are committed to responding to all enquiries in a timely manner.
Right to lodge a complaint
If you believe your consumer rights have been violated and we are unable to resolve the matter directly, you have the right to file a complaint with the Dubai Department of Economy and Tourism (DET) through their official channels at economy.ae or via the Dubai Consumer app. You may also contact the UAE Ministry of Economy at moec.gov.ae.
Our commitment
We take consumer protection seriously. PRINCE LUXURY GARMENTS TRADING LLC is registered with and regulated by the Dubai Department of Economy and Tourism (Trade License No: 1285128). We operate in full compliance with applicable UAE consumer protection legislation and are committed to providing a fair, transparent, and trustworthy shopping experience.
Contact us
To exercise your consumer rights or raise a concern, please contact us via WhatsApp at WhatsApp. For unresolved complaints, you may contact the DET at economy.ae.